Delivery & returns

Orders will be delivered by Hermes or Royal Mail.

Delivery costs

We currently ship to the UK only. 

Small Parcels/Packets - £2.95

Larger Parcels - £3.99 

Please note Royal Mail items will be sent by 2nd class mail

Orders are usually dispatched within 1-3working days.

Estimated delivery time 2-3 days after dispatch (UK only).

 

Personalised and custom orders are exempt from the above timings.

All tracking information will be provided where appropriate.

Returns

In the unlikely event of an issue with your order please contact us in the first instance by email steph@sorrelandgrace.co.uk  or via our contact page within 3 days of receipt. Please give the order details, explain the issue with the item, and advise if you wish to return or exchange. All items must be returned in the original packaging and packed securely.

All items must be received by Sorrel & Grace within 14 days from the date you received the product.

Returns postage is to be covered by the customer, and all items remain the responsibility of the customer until they are received back by us. We would recommend sending items with a tracking service to limit any delivery issues with your return. 

 

Personalised and custom orders are exempt from our returns policy.